Terms & Conditions

Definitions

In these Terms and Conditions, the following definitions apply unless the context otherwise requires:

• "nusstar," "we," "us," or "our" refers to the operator of the nusstar platform, accessible at nusstar.app and via the nusstar mobile application.
• "Platform" means the nusstar website, mobile application, and all associated gaming services, including but not limited to the online casino, sports betting, bingo, and instant game services.
• "User," "you," or "your" refers to any individual who accesses, registers on, or uses the Platform.
• "Account" means the personal account created by a User upon successful registration and verification on the Platform.
• "Real Money Balance" means funds deposited by the User into their Account wallet for use in wagering activities.
• "Bonus Balance" means promotional credits, free spin equivalents, or cashback amounts credited to an Account subject to wagering requirements.
• "KYC" means Know Your Customer — the identity verification process required by Philippine anti-money laundering and gaming regulations.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the Philippine government agency responsible for regulating gaming activities.
• "Wager" means any real-money bet placed by a User on any game or event available on the Platform.

Acceptance of Terms

By accessing the Platform, creating an Account, or placing any Wager, you irrevocably agree to be bound by these Terms and Conditions in their entirety. If you do not accept these Terms, you must immediately cease using the Platform and close your Account.

These Terms are to be read in conjunction with nusstar's Privacy Policy, Responsible Gaming Policy, and any specific Promotion Terms that may apply to bonuses or offers you elect to participate in. All such documents form part of the overall agreement between you and nusstar.

nusstar reserves the right to amend these Terms at any time. Continued use of the Platform following notification of amendments constitutes acceptance of the revised Terms. Where amendments are material, nusstar will provide at least 14 days' advance notice via email or platform notification.

Eligibility & Account Registration

To register an Account and use the Platform, you must satisfy all of the following eligibility requirements:

1. You are at least 21 years of age. This is a mandatory minimum age requirement under applicable PAGCOR regulations governing online gaming in the Philippines. nusstar will not knowingly permit any person under the age of 21 to register or maintain an Account.
2. You are a natural person (not a corporation, trust, or other legal entity acting on behalf of another).
3. You are physically located in a jurisdiction where accessing and using online gaming services is lawful at the time of your use.
4. You have not previously been excluded from gambling activities whether by your own request, by nusstar, or by any Philippine regulatory authority.
5. You are not a current employee, contractor, director, or close family member of an employee of nusstar or any of its affiliated game providers.

Each User may hold only one (1) Account on the Platform. nusstar prohibits the creation of duplicate, secondary, or alias accounts. Where duplicate accounts are identified, nusstar reserves the right to close all associated accounts, void all pending wagers and bonuses, and withhold any resulting balances pending investigation.

You are solely responsible for the security of your Account credentials, including your username, password, and any two-factor authentication codes. nusstar will not be liable for any loss arising from unauthorized access to your Account resulting from your failure to adequately protect your login credentials.

Account Verification (KYC)

In compliance with Philippine anti-money laundering laws and PAGCOR regulations, nusstar is required to verify the identity of all Account holders prior to the processing of withdrawals and at such other times as nusstar determines necessary.

KYC verification requires the submission of:

• A clear, unobstructed copy of a valid Philippine government-issued photo identification document (PhilSys National ID, driver's license, Philippine passport, SSS ID, GSIS ID, or UMID);
• A real-time selfie photograph for facial comparison against the submitted identification document;
• Proof of Philippine residential address (utility bill, bank statement, or barangay certificate dated within the last 3 months) where required for enhanced due diligence.

nusstar may additionally request source-of-funds documentation for accounts with cumulative deposits exceeding applicable regulatory thresholds under the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended).

Failure to complete KYC verification within the timeframe requested by nusstar will result in the suspension of withdrawal privileges until verification is completed. nusstar reserves the right to close accounts where KYC requirements cannot be satisfied, with any balance subject to return to the original payment method used for deposit, after applicable regulatory holds.

Deposits & Withdrawals

nusstar accepts deposits via the following Philippine payment methods: GCash, Maya (formerly PayMaya), BDO online banking, BPI online banking, GrabPay, QR Ph-compatible methods, 7-Eleven CLiQQ, and USDT cryptocurrency. Accepted payment methods are subject to change and the current list is maintained on the Platform.

The minimum deposit amount is ₱100. nusstar does not charge deposit processing fees; however, your payment provider may impose its own transaction fees for which nusstar accepts no responsibility.

Withdrawal requests are subject to the following conditions:

• Withdrawals are processed only to verified payment methods matching the Account holder's identity;
• Withdrawal to a method not previously used for deposit may require additional verification;
• Minimum withdrawal amount is ₱200;
• Withdrawals to GCash and Maya are typically processed within 5–15 minutes for verified accounts in good standing;
• Bank transfer withdrawals (BDO, BPI) are typically processed within 1–3 business hours;
• nusstar reserves the right to perform enhanced due diligence reviews on withdrawal requests, which may extend processing times for individual transactions.

Bonuses & Promotions

nusstar may from time to time offer promotional bonuses, free spins, reload bonuses, cashback, and loyalty rewards to eligible Account holders. All promotions are subject to the following general conditions, in addition to any specific terms stated in individual promotion materials:

• Bonuses are available only to verified Account holders aged 21 years or older;
• Unless otherwise stated, bonus funds are subject to a wagering requirement — the number of times the bonus amount must be wagered before withdrawal of associated winnings is permitted;
• Wagering requirements must be completed within the time limit specified for each promotion;
• nusstar reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice;
• In the event of conflicting terms between a general promotion page and specific promotion terms, the specific promotion terms shall prevail;
• Systematic exploitation of promotional offers, including but not limited to matched betting, bonus abuse, or collusion with other players to exploit promotional terms, constitutes a material breach of these Terms and will result in the forfeiture of all bonus-related winnings and may result in account closure.

nusstar's VIP loyalty program (nusstar Stars) is governed by separate program terms available within the Platform. Accumulated loyalty points have no monetary value and cannot be transferred, sold, or redeemed for cash — they may only be redeemed for bonus credits or other program benefits as specified within the Platform.

Gameplay Rules

All games available on the nusstar Platform are governed by individual game rules accessible within the respective game interface. By placing a Wager, you confirm that you have read and accepted the applicable game rules.

nusstar uses certified Random Number Generation (RNG) technology for all non-live-dealer games, independently tested and certified by accredited third-party testing laboratories. Live dealer games use physical game equipment (cards, roulette wheels, dice) administered by professional dealers in real time.

In the event of a technical malfunction, disconnection, or system error during a game round, nusstar's decision on the outcome of affected wagers shall be final. nusstar will not be liable for losses arising from interruption of internet service on the User's end.

Minimum and maximum bet limits apply to all games and are displayed within each game interface. nusstar reserves the right to impose individual account-level betting limits at its discretion, including as a responsible gaming measure.

Sports betting markets are subject to nusstar's Sports Betting Rules, available separately on the Platform. In-play (live) bets are accepted at nusstar's discretion, and the Platform may suspend betting on specific markets at any time without prior notice.

Prohibited Conduct

The following activities are strictly prohibited on the nusstar Platform. Engaging in prohibited conduct may result in immediate account suspension, permanent account closure, forfeiture of account balance, and referral to relevant Philippine law enforcement or regulatory authorities:

• Providing false, misleading, or incomplete information during registration or KYC verification;
• Using the Platform while under the age of 21;
• Creating or operating multiple accounts;
• Using the Platform for money laundering, fraud, or any activity in violation of Philippine law;
• Using automated software, bots, or artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game;
• Colluding with other players in any game, including but not limited to poker or live casino games;
• Exploiting software bugs, glitches, or errors — any winnings derived from technical errors must be reported immediately and will be voided if not reported;
• Harassing, threatening, or using abusive language toward nusstar staff or other users in any communication channel;
• Charging back, disputing, or reversing deposits made to the Platform through your payment provider while retaining any associated gaming winnings.

Responsible Gaming

nusstar is committed to promoting responsible gaming and minimizing harm associated with gambling. Gambling is intended as entertainment — it should never be used as a source of income or engaged in to recover financial losses.

nusstar provides the following responsible gaming tools, accessible from your Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Reductions are effective immediately; increases require a 72-hour cooling-off period before taking effect.
• Session Timers: Set maximum session duration limits. You will receive alerts and may be automatically logged out when limits are reached.
• Cool-Off Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days. During a cool-off period, login is disabled but your account and balance remain intact.
• Self-Exclusion: Permanently close your account for a minimum period of 6 months, up to indefinite exclusion. Self-exclusion requests are honored immediately and cannot be reversed during the exclusion period.

If you believe you or someone you know may have a gambling problem, please contact a professional support service. nusstar can provide information on Philippine responsible gaming resources upon request by contacting [email protected].

Intellectual Property

All content on the nusstar Platform, including but not limited to the nusstar brand name and logo, game graphics and audio, website design and layout, software, text, and promotional materials, is the exclusive intellectual property of nusstar or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial gaming purposes in accordance with these Terms. You may not reproduce, modify, distribute, transmit, display, or create derivative works based on any Platform content without the express prior written consent of nusstar.

Limitation of Liability

To the fullest extent permitted by applicable Philippine law:

• nusstar's total cumulative liability to you in connection with any claim arising from your use of the Platform shall not exceed the total amount deposited by you in the 30 days preceding the event giving rise to the claim;
• nusstar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill;
• nusstar does not warrant that the Platform will be available uninterrupted, error-free, or free from viruses or other harmful components;
• Nothing in these Terms excludes or limits liability for death or personal injury arising from nusstar's negligence, or for fraud or fraudulent misrepresentation, to the extent such exclusion is prohibited by Philippine law.

You acknowledge that gambling involves financial risk and that you may lose all funds wagered on the Platform. nusstar does not guarantee any outcomes in gaming activities, and game results are determined by certified random processes beyond nusstar's control.

Privacy

nusstar's collection, use, storage, and processing of your personal information is governed by the nusstar Privacy Policy, available at nusstar.app/privacy-policy. The Privacy Policy forms an integral part of these Terms and is incorporated herein by reference.

By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy, including sharing with PAGCOR and other Philippine regulatory authorities as required by law.

Amendments to These Terms

nusstar reserves the right to amend, update, or replace these Terms at any time at its sole discretion. When material changes are made, nusstar will notify registered Account holders via email and/or an in-platform notification at least 14 days before the changes take effect, unless a shorter notice period is required by law or regulation.

The date of the most recent revision to these Terms is displayed at the top of this document. Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those amendments. If you do not agree to the amended Terms, you must close your Account and cease use of the Platform before the effective date.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or in connection with these Terms, or your use of the nusstar Platform, shall be subject to the exclusive jurisdiction of the courts of the Republic of the Philippines.

Prior to commencing formal legal proceedings, you agree to first contact nusstar at [email protected] to attempt to resolve the dispute informally. nusstar will endeavor to respond to all formal dispute notifications within 5 business days.

nusstar operates in compliance with applicable Philippine gaming regulations administered by PAGCOR. Disputes relating to regulatory compliance matters may be escalated to PAGCOR through their official channels.

Contact Information

For questions, concerns, or formal inquiries regarding these Terms and Conditions, please contact nusstar through the following channel:

For matters relating to responsible gaming, account self-exclusion, or regulatory concerns, please specifically indicate the nature of your request in your email subject line to ensure routing to the appropriate team within nusstar.